EMERSON: INTERNSHIP PROGRAM in COLLECTION – Italian language

PURPOSE

• Provides first line credit and collection services through voice & email.
• Communicate effective and efficient with counterpart and division regarding any relevant issues that affects the ability to collect ( system issues ,invoicing and others delaying payment issues ) and which can asses risks to the Emerson organization ( cash flow problem of customers , dispute )

SPECIFIC RESPONSABILITIES

- Provide excellent credit& collection activities to Emerson’s customers by :
a. High level of communications
b. Timely pre-due date courtesy calls for pre-collection
c. Timely follow up on aging accounts
d. Provide accurate information
e. Proactive assistance
f. Proper ,accurate and timely information processing
- Maintains and administers customer account database through system tools.
- Escalates technical or non-technical problems that are unable to be resolved on the spot to proper escalation channel

EDUCATION and/or EXPERIENCE

Bachelor’s degree
Experience in Customer service (phone support) and/or Collections –is a plus

Technical Skills

• Customer Services Orientation
• Telephone Communication Techniques
• Mathematical skills -ability to work with figures
• Ability to read, analyze and interpret general business periodicals, to write reports and business correspondence.
• Ability to effectively present information and respond to questions from groups of managers ,customers and general public
• PC base acquaintances : Word, Excel , basic knowledge to operate in accounting programs
• Fluent in English and Advanced in Italian (speaking/writing/reading )

Soft Skills

• Excellent Communication Skills
• Active Listening
• Proactively
• Polite, Professional and Persistent-portrays a professional image to the client & team
• Detail Oriented
• Openness to understand technical aspects
• Team worker –solicits inputs and involvement of the others tided to the process
• Open to improvement plans & changes
• Confident
• Motivate to perform the specific work for long time